Brilliant service

I have a screw loose.

Fortunately this is not a reflection on my mental well being but an actual screw loose in my office chair.

It is one of those screws which needs an Allen key to tighten it.

In the office tool box there are a number of these keys but not one of them fits the screw in my chair.

So I pop next door to the local Ironmonger (we are blessed in Cranleigh with a number of independent shops and one of them is a brilliant DIY shop which we use regularly).

I take the screw with me and the staff member in the shop doesn’t sell me a key, he finds the right key size and he lends it to me so that I can fix my chair. Brilliant service!

Two minutes later job done I return the key to him.

This act of kindness will of course be repaid by future business from us.

My next job (as Executive Director of Informed Choice I have to employ a wide range of skills!) is to collect the post from the Post Office sorting office across the road.

Our post isn’t available until after 9am each day but we need to get it as soon as possible so that we can get on with our work.

I always get a friendly service from the ladies and gents behind the Post Office counter but sometimes I suspect that they are too busy to think about customer needs.

I pick up twenty plus envelopes and hidden about halfway down is the card telling me that there is another envelope to collect where insufficient postage has been paid.

If the card had been on the top of the envelope pile than a second trip to get it would have been unnecessary.

So in a matter of moments I experience super service and then less than adequate service.

In my view both need to be recognised.

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